FAQs

1. How long does it take to process an order?

Orders are typically processed within 1-3 business days after they are placed. Please note that during promotional periods or holidays, there may be additional processing time.

2. Do you ship internationally?

Yes, we proudly offer international shipping. Customers from outside the UK are responsible for any customs, duties, or taxes imposed by their respective countries.

3. How are shipping rates calculated?

Shipping costs are calculated based on the weight and destination of the order. You can view the shipping rates at checkout for your convenience.

4. What is the estimated delivery time?

Delivery times vary depending on the destination. Estimated delivery times will be provided at checkout. Please note that these are estimates and actual delivery times may be affected by factors beyond our control, such as customs processing times.

5. Can I track my order?

Yes, once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your order.

6. What should I do if my package is lost or stolen?

We are not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. If you believe your package has been lost or stolen, please contact the shipping carrier directly to file a claim.

7. What is your return policy?

We have a 14-day return policy. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, are non-returnable. For more details, please refer to our Refund Policy.

8. How do I request a return?

To request a return, please contact us at shopnestcrafty@gmail.com within 30 days of receiving your item. We will provide you with a return shipping label and instructions on how and where to send the package.

9. When will I receive my refund?

Once we have received and inspected your return, we will notify you of the refund status. If approved, the refund will be processed within 10 business days to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

10. Can I exchange an item?

Yes, if you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Please follow our return process for the item you wish to exchange.